Cancellation Policy

Effective date: August 20, 2026

This Cancellation Policy explains how you can cancel a Sphere Five Services booking and what happens after cancellation. It should be read together with our Booking Policy and Terms & Conditions.

1. When You Can Cancel

You can cancel a booking while its status is Pending, Confirmed, or On the Way.

There is currently no separate time cutoff for cancellation in the app — cancellation eligibility depends on booking status, not on hours before the visit.

Completed visits cannot be cancelled.

2. How to Cancel

• Registered users can cancel from the app for their own bookings, where the status allows.
• Guests can cancel using the primary phone number and booking reference used for the booking.
• You may also contact support at [email protected] for help with cancellation.

You may be asked to provide a cancellation reason.

3. Pending Bookings

Bookings that have not yet been accepted (still Pending) can be cancelled at no cost.

4. Confirmed and On-the-Way Bookings

Once a booking is Confirmed, or when the cleaner is On the Way, cancellation may incur a fee. Contact support for the amount that applies to your booking.

Any cancellation fee charged is non-refundable.

5. Completed Visits

Completed visits cannot be cancelled.

6. Payments and Refunds

For cash bookings, payment is collected on completion. If a Pending booking is cancelled at no cost before acceptance, no payment is due for that visit.

All fees are non-refundable. This includes cancellation fees and any other fees charged for the Services.

7. Membership Visits

Cancelling an individual membership visit follows the same status rules above. Effects on remaining package visits or package value will be confirmed by support at the time of cancellation.

8. Contact

Sphere Five Services
Email: [email protected]
Phone: +974 7022 9041