Legal Information
Privacy Policy
Updated August 20, 2026
Privacy Policy
Sphere Five Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use our website, mobile applications, and cleaning booking services (the "Services"), why we collect it, how we use it, and the choices you have.
By using the Services, you acknowledge the practices described in this policy. For questions, contact [email protected].
In short: we collect what we need to deliver and manage your bookings — contact details, service address, booking details, and payment status. We do not sell your personal data.
1. Information We Collect
1.1 Information you provide
| Category | Examples |
|---|---|
| Account data | Name, email address, and password (stored hashed). Optional profile photo if you upload one. |
| Booking details | Contact name and email (required for registered users; optional for guests), primary phone number (required), secondary phone (optional), selected service and add-ons, date, time, duration, cleaner count, promo code, notes, and cancellation reason if you cancel. |
| Service address | Street, building, apartment or room, floor, directions, and — if map location is used — latitude and longitude. Registered users may also save addresses to their account. |
| Payment information | Payment method (currently cash), amount, and payment status. We do not collect or store card numbers. |
| Membership data | Plan chosen and scheduled visits if you purchase a membership package. |
| Support messages | Name, email, phone (optional), subject, and message when you contact us through the contact form. |
1.2 Information collected automatically
| Category | Examples |
|---|---|
| Authentication | Security tokens and session identifiers that keep you signed in. |
| Device data | If you enable notifications in the mobile app: push notification token, platform (Android or iOS), and device identifier. |
| Technical logs | Standard server logs (e.g., request timestamps and error reports) used for security and troubleshooting. |
1.3 One-time passcodes (OTP)
We send one-time passcodes by email to verify your email address and to secure actions such as password resets.
2. How We Use Your Information
We use personal data to:
- Create and manage your account and authenticate sign-in;
- Provide, schedule, confirm, cancel, and complete cleaning bookings and membership visits;
- Record payments and booking amounts;
- Send service-related communications (booking status updates, OTPs, and account notices) by email and, where enabled, push notification;
- Provide customer support and respond to contact form messages;
- Operate and improve the Services, including preventing fraud and abuse and diagnosing technical problems; and
- Deliver operational notifications, including broadcasts sent by our team where applicable.
3. Payments
Cash payments are collected when the service is completed. We store the payment method, amount, and status so we can manage your booking.
If additional payment methods are enabled later, payment details may be processed by a third-party provider under its own privacy terms; we would store only what is needed to record the transaction (method, amount, status, and any provider reference). This policy will be updated if that happens.
4. Notifications and Device Data
If you use our mobile app and allow notifications, we store a device push token, platform, and device identifier so we can send booking and account alerts. You can turn off notifications in your device settings. The Services will still work, but you may miss time-sensitive updates.
Guest bookings receive email notices where an email address was provided; they do not use app push notifications.
5. Cookies and Local Storage
We use technical storage that is needed for the Services to function (for example, authentication tokens). We do not use third-party advertising or cross-site tracking cookies on our Services.
6. How We Share Information
We do not sell your personal data. We share it only:
- With service providers that help us run the Services (e.g., hosting, email delivery, and push notification infrastructure), under obligations to protect your data;
- With our operations team and assigned cleaners, to the extent needed to perform your booking (address, access notes, and contact details);
- When required by law, or to protect the rights, property, or safety of Sphere Five Services, our users, or others; and
- In connection with a business transfer (such as a merger or acquisition), in which case we will take steps consistent with this policy.
7. Data Retention
We keep personal data for as long as your account is active and as needed to fulfill bookings and operate the Services. Booking and payment records may be retained after a visit for operational and accounting purposes.
If you delete your account in the app, account credentials and device tokens are removed. Related booking records may remain (e.g., name, email, and phone snapshots on past bookings) as needed to run the business. You may contact us to ask about further deletion where no retention need applies.
8. Security
We apply appropriate technical and organizational measures, including encrypted connections (HTTPS), hashed passwords, and access controls for staff. No method of transmission over the internet is completely secure; we work to protect your data but cannot guarantee absolute security.
9. International Transfers
Our service providers may process data in countries other than your own. Where personal data is transferred internationally, we take steps consistent with applicable requirements to protect it.
10. Your Rights and Choices
Depending on applicable law, you may be able to:
- Access a copy of personal data we hold about you;
- Correct inaccurate or incomplete data (including updating your profile name and avatar in the app);
- Delete your account in the app, or ask us to help with deletion requests;
- Object to or restrict certain processing where the law allows;
- Opt out of non-essential communications where applicable; and
- Lodge a complaint with a competent authority where available.
To exercise these rights, contact [email protected]. We will respond within a reasonable period.
11. Account and Data Deletion
You can delete your account at any time from within the app (Profile → Delete Account). This permanently removes your login credentials, saved payment method status, and device tokens. Some booking history may be retained for accounting and legal purposes as described in Section 7 above.
12. Children's Privacy
The Services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The version published on this page is the current one. Material changes may also be communicated through the Services or by email where appropriate.
14. Contact Us
Sphere Five Services
Doha, Qatar
Email: [email protected]
Phone: +974 7022 9041